---
title: "Digital Scanner"
url: "https://help.virtualfrontdesk.com/en/article/scanner"
language: "en"
last_updated: "2026-10-14T14:55:34.525Z"
---

# Digital Scanner

###   

## **Digital Scanner**

The digital scanner lets visitors share documents during a live video call, such as an ID card, an insurance card, a form or a letter. It needs no scanner or other hardware: the visitor uses their own phone. The digital scanner is available only on the Enterprise plan.

## **Scan a document during a call**

1.  During a live video call, click the **Scanner** icon in the toolbar below the video.

![The Scanner button in the call toolbar](https://cdn-assets.productfruits.com/c3ac7745-bd13-4ec6-9006-9fb58baf8330)

*The Scanner button in the call toolbar*

2.  A **Document Scanner** window with a QR code appears on the station screen. It closes automatically after 10 minutes.

![The Document Scanner QR code on the station screen](https://cdn-assets.productfruits.com/f30eb821-9f46-4e7c-9014-21a26873ab6e)

*The Document Scanner QR code on the station screen*

3.  The visitor scans the QR code with their phone’s camera. A secure **Upload Document** page opens in their phone’s browser. The visitor does not need to install an app, and any internet connection works: the phone does not need to be on the same network as the station.
4.  The visitor chooses **Take Photo** to capture the document with the phone’s camera, or **Select File** to choose an image or a PDF from the phone’s gallery or files.

![The Upload Document page on the visitor’s phone](https://cdn-assets.productfruits.com/d150e1d1-2ada-485c-a46d-940b0f20dad2)

*The Upload Document page on the visitor’s phone*

5.  When the upload is complete, the phone shows **Upload Successful!**. The visitor can upload more documents, or tap **Done**.

![The Upload Successful message on the visitor’s phone](https://cdn-assets.productfruits.com/ca0a8e6d-7bd7-4f46-8013-0fb635c99334)

*The Upload Successful message on the visitor’s phone*

6.  The document opens on your screen during the call, so you can check that it is clear. You can download it from there.

![The scanned document open on the dashboard during the call](https://cdn-assets.productfruits.com/1070c225-088b-4db6-8297-c9ec0d3d6860)

*The scanned document open on the dashboard during the call*

The visitor can send several documents during the same call.

**Good to know**

-   **Supported formats:** JPG, PNG and PDF.
-   **Maximum file size:** 25 MB per file.
-   **Time limit:** the scanner closes automatically after 10 minutes.

## **Find scanned documents after the call**

Every uploaded document is saved with the call. In the main menu, click **History**, then open **Call logs**. A paper clip icon shows calls with saved documents. Click the eye icon to view and download them.

To learn more, read [History: Call logs, Other actions, Sign-in logs, Pre-registration logs, Transaction logs and AI conversations](https://help.virtualfrontdesk.com/en/article/history-call-logs-sign-in-logs-pre-registration-logs-and-transaction-logs) and [Live Call Features](https://help.virtualfrontdesk.com/en/article/live-call-features).