---
title: "WhatsApp Integration"
url: "https://help.virtualfrontdesk.com/en/article/integration-with-whatsapp"
language: "en"
last_updated: "2026-10-01T23:58:45.362Z"
---

# WhatsApp Integration

## **WhatsApp integration**

With the WhatsApp integration, you are notified in WhatsApp whenever a visitor presses a station button that calls you. You can receive either a text alert, or a video call link you tap to answer the visitor by video, right from WhatsApp. The WhatsApp integration is available on all plans.

![](https://cdn-assets.productfruits.com/ac557eb2-a02a-473a-b5c2-19daaa1f21a0)

*How the WhatsApp integration works*

## **Set up WhatsApp**

1.  Click the **Settings** icon (the gear) next to your name, then under **Personal**, select **Notifications & calls**.
2.  Turn on **WhatsApp**.
3.  Choose how you want to be notified:

-   **WhatsApp text notification:** a WhatsApp text alert each time a station calls you.
-   **WhatsApp video call link:** a WhatsApp message with a tap-to-join video call link.

4.  Under **WhatsApp number**, enter the phone number linked to your WhatsApp account.
5.  Click **Save changes** in the pop-up that appears.

![](https://cdn-assets.productfruits.com/05183256-f65a-43c9-9ef4-a319075b44f3)

*WhatsApp settings under Notifications & calls*

From then on, whenever a visitor presses a button that calls you, you receive a notification in WhatsApp.

**Note:** The first time you join a video call from a WhatsApp link, your phone asks for permission to use your camera and microphone. Allow access so the visitor can see and hear you.

WhatsApp is set up by each user in their own settings. To learn about the other ways you can be notified, read [Settings Menu](https://help.virtualfrontdesk.com/en/article/settings-menu).