---
title: "Infrastructure, Security and Compliance"
url: "https://help.virtualfrontdesk.com/en/article/infrastructure-built-on-microsoft-azure-with-acs-hipaa-compliant-video-technology"
language: "en"
last_updated: "2026-10-02T01:01:30.138Z"
---

# Infrastructure, Security and Compliance

## **Infrastructure, Security and Compliance**

*How Virtual Front Desk is built, where your data lives and how it is protected.*

Virtual Front Desk is a cloud-based visitor management and virtual reception platform built for enterprise-grade security, reliability and scale. The application runs on **Microsoft Azure**, and video calls use **Azure Communication Services (ACS)**, Microsoft’s real-time communication platform.

## **Microsoft Azure: our infrastructure**

The Virtual Front Desk application and its data are hosted on Microsoft Azure, one of the most secure and widely certified cloud platforms available. The Azure platform holds ISO/IEC 27001, SOC 2 Type II, SOC 3 and CSA STAR certifications.

You choose the region where your data is hosted when you create your account:

| Region | Dashboard address | Hosting |
| --- | --- | --- |
| United States | app.virtualfrontdesk.com | United States |
| Canada | app.virtualfrontdesk.ca | Canada |
| Global (EU) | app.virtualfrontdesk.global | Germany, for GDPR compliance |
| Asia (AU) | app.virtualfrontdesk.asia | Australia |

To learn more, read [Sign up, Regions and Sign-in Options](https://help.virtualfrontdesk.com/en/article/sign-up-regions-microsoft-sso-and-google-sso-log-in).

## **Azure Communication Services: our video technology**

Video calls between your stations and your users run on **Azure Communication Services (ACS)**, built on the same global Microsoft infrastructure as Microsoft Teams. ACS provides:

-   **Enterprise-grade video calling**, fully built into Virtual Front Desk.
-   **Encrypted audio and video streams** for every call.
-   **Reliable connections worldwide** through Microsoft’s global network.

Phone calls and phone fallback use **Twilio Voice**.

**Calls are never recorded.** Video calls are live only. Virtual Front Desk keeps call details and the items you capture on purpose during a call, such as screenshots, ID captures and signed documents, encrypted in your History.

## **How your data is protected**

-   **Encryption:** all data is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256 on Azure).
-   **Secure sign-in:** users sign in with an email and password, or with single sign-on through Microsoft, Google, Apple or Okta.
-   **Role-based access:** owners, administrators, managers and users each see and do only what their role allows. To learn more, read [Organizations, owner, admin and regular users](https://help.virtualfrontdesk.com/en/article/owner-admin-and-regular-users).
-   **Activity history:** call logs and sign-in logs show who did what and when.
-   **Data retention:** sign-in logs and call history are kept for 12 months, then deleted automatically.
-   **Payments:** Virtual Front Desk does not store, process or transmit cardholder data. All card payments are processed end to end by Stripe.

## **Compliance**

-   **SOC 2:** Virtual Front Desk is SOC 2 Type I certified. Our security program is aligned with ISO/IEC 27001 and the NIST Cybersecurity Framework.
-   **GDPR:** customers in Europe can host their data in Germany on the Global (EU) region.
-   **Healthcare:** sign-in data is encrypted in transit and at rest on Microsoft Azure with role-based access. 

## **Service providers**

Some services that make Virtual Front Desk work are provided by trusted partners, some of them based in the United States: Microsoft Azure Communication Services (video calls), Twilio (phone calls), Auth0 (sign-in) and Google Firebase (real-time updates). A complete list of sub-processors, our Data Processing Agreement (DPA) and our security overview are available on request.

For the network access these services need, read [Troubleshooting Guide, Firewall and Permissions](https://help.virtualfrontdesk.com/en/article/trouble-shooting-guide-firewall-permissions).

## **Need more help?**

Please contact us through the live chat.