---
title: "Android Mobile native application"
url: "https://help.virtualfrontdesk.com/en/article/android-mobile-native-application"
language: "en"
last_updated: "2026-10-14T14:57:49.865Z"
---

# Android Mobile native application

## **Mobile App for Android**

*Answer video calls from your stations on your Android phone or tablet.*

The **Virtual Front Desk** app for Android lets you receive video call notifications directly on your Android phone or tablet, and answer visitors face to face from anywhere. The app is free. Search for **Virtual Front Desk** in the Google Play Store, or [open it in Google Play](https://play.google.com/store/apps/details?id=com.vfd.vfddashboardandroid).

![Answer visitors face to face from your phone](https://cdn-assets.productfruits.com/642f44a8-2bfc-4840-a715-87fe7a4cf1a6)

*Answer visitors face to face from your phone*

Using an iPhone or iPad? Read [Mobile application iPhone and iPad](https://help.virtualfrontdesk.com/en/article/mobile-application-iphone-and-ipad).

**Important:** if your account is outside the United States (Canada, Global (EU) or Asia (AU)), close and reopen the app after you sign in for the first time.

**Keep the app up to date:** always use the latest version of the app. Turn on automatic updates in the Google Play Store, or check for updates regularly.

## **Set up the app**

1.  **Allow the permissions.** When you open the app for the first time, allow Virtual Front Desk to use your **microphone** and **camera** (select **While using the app**), and to **make and manage phone calls** (select **Allow**). Calls cannot ring or connect without these permissions.

![Allow access to the microphone and phone calls](https://cdn-assets.productfruits.com/d1ef76c9-c641-4156-bf41-bb6a306c1f55)

*Allow access to the microphone and phone calls*

2.  **Turn on the calling account.** When the app asks to access your phone accounts, tap **OK**. Your phone opens **Calling accounts**: turn on **Virtual Front Desk**. This lets calls ring on your phone like regular phone calls.

![Turn on Virtual Front Desk under Calling accounts](https://cdn-assets.productfruits.com/36d5480e-314e-45fd-af72-1e0f1b08e404)

*Turn on Virtual Front Desk under Calling accounts*

3.  **Sign in.** Choose your region from the **Region** menu (United States, Canada, Global (EU) or Asia (AU)), then sign in with **Microsoft**, **Google**, **Apple**, **Sign in with SSO**, or your email.
4.  **Go online.** Your **Waiting list** opens. Make sure your **Status** is **Online** to receive calls. Incoming calls appear under **Calls**.

![Sign in, then check that your status is Online](https://cdn-assets.productfruits.com/ea098e79-6e77-4af8-906c-b8b016edea6c)

*Sign in, then check that your status is Online*

## **What to know**

-   **The app is made for answering calls only.** To set up stations, users, sign-in forms and other features, use the dashboard on a computer.
-   **While the app is open,** calls work just like on the dashboard: you can answer a call, put it on hold or end it.
-   **One call at a time:** if another call comes in during a video call, you cannot put the current call on hold. Answering the new call ends the active one. To switch between calls, use the dashboard on a computer.

## **Need more help?**

Please contact us through the live chat.